Tele-Collector (BSVTECH Corp Trading) – Kota Kinabalu

Posted by BSVTECH Corp Trading | 19 Feb 2024
Kota Kinabalu, Sabah, Malaysia Full-Time, Whatsapp Job expires in 5 days RM1501 - RM2000

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Job Requirements and Qualifications:

  • Preferably Female Candidates
  • Age from 25 to 30 years old
  • High school diploma or equivalent at a minimum
  • At least 1 year of working in customer service, sales, collections or related field.
  • Telemarketing experience preferred.
  • Excellent knowledge of collection processes
  • Outstanding phone etiquette
  • Proficient computer & mathematical skills; working knowledge of databases, or financial software a plus
  • Resilient with impolite clients
  • Excellent verbal and written communication
  • Able to create trust and build relationship
  • Able to analyse problems and strategize
  • The ability to work well under pressure and meet deadlines.

Job Responsibilities:

  • Answers phone calls from customers.
  • Responsible for initiating calls with debtors by phone, mail or messaging to collect payments and settle accounts.
  • Reminder calls and chat through WhatsApp/Messages to customer primarily as an initiative for credit recovery to ensure “on-time payment”.
  • Follow Up on Customer Late payment notices
  • Be persistent in calling and contacting debtors
  • Follows-up delinquent accounts, updates and maintains accurate record on the company system
  • Maintaining customer payments records
  • Inform customers of their payment status and timelines for repayment.
  • Resolve billing and customer credit issues
  • Responding to any customers queries
  • Update Customer Account status and database regularly
  • Inform leaders and upper managements when legal action is needed
  • Represent company when legal action is needed


  • Salary Range: RM1500 – RM2000

    How to Apply

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