Client Support Executive (Deriv (FX) Ltd) – Labuan
Your role
As a Client Support Executive at Deriv, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges
- Respond to customer enquiries and concerns by live chat and email.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
What you have
- Willingness to work in rotating shifts, weekends, and public holidays
- Excellent spoken and written English communication skills
What’s good to have
- University degree in communications, IT, or any related fields
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in other languages
What we’ll give you
- Market-based salary
- Annual performance bonus
- Health benefits
- Casual dress code
- Travel and internet allowances
How to Apply
Vacancy Open to Malaysia Citizens and Residents only; All Foreigner applicants will be Rejected.
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